お知らせ
【注意喚起】弊社を装った不審なWhatsAppを通じたメッセージにつきまして／Regarding Suspicious Messages Impersonating Our Hotel via WhatsApp
*English below
コンフォートブランドのホテルを装った不審なメッセージ(なりすまし)が確認されました。
メールを受信されたお客様にはご不安な思いをさせてしまいましたこと、心よりお詫び申し上げます。
2026年1月21日（水）未明から、海外予約サイト「Booking.com」経由で予約されたお客様にSNS WhatsAppを通じて、クレジットカード情報入力に誘導するメッセージとリンクが届くという事象が発生しております。
当社からSNSを通じてこのようなメッセージを送ることはございません。
このようなメッセージを受信された場合は、ウイルス感染、フィッシングサイトへの誘導、不正アクセス等のリスクが高いため、添付ファイルの参照やメール本文中のURLのクリック等は行わず、即時削除していただきますようお願いいたします。
■実際にお客様に送られた不審なメッセージ
*Confirm Your Reservation*
Hello [Guest Name],
Thank you for booking with Comfort Hotel Tokyo Higashi Nihombashi for your stay from [Check-in Date] to [Check-out Date]! Your booking ID is XXXXXXXXX.
Could you please confirm your booking details and verify your reservation? No worries, no payment will be charged—a temporary hold may be placed for verification and released immediately.
Please click this link to complete the process:
[link removed]
Please note that if the verification is not completed within 24 hours, your booking may be cancelled.
Best regards,
Emma Larsen
Comfort Hotel Tokyo Higashi Nihombashi
Reservation Department
【Important Notice】Regarding Suspicious Messages Impersonating Our Hotel
We have confirmed the circulation of suspicious messages impersonating Comfort brand hotels.
We sincerely apologize for any concern or inconvenience this may have caused to our guests.
Since the early morning of Wednesday, January 21, 2026, we have identified incidents in which guests who made reservations through Booking.com received messages via the social media platform WhatsApp. These messages attempted to prompt recipients to enter their credit card information by directing them to an external link.
Please be advised that we do not send such messages via social media or messaging applications.
If you receive any suspicious messages of this nature, there is a high risk of virus infection, phishing websites, or unauthorized access.
For your safety, please do not open any attachments or click on any URLs included in the message, and delete the message immediately.
■ Example of the Suspicious Message Sent to Guests
(The following is an example of the message reported by guests.)
Confirm Your Reservation
Hello [Guest Name],
Thank you for booking with Comfort Hotel Tokyo Higashi Nihombashi for your stay from [Check-in Date] to [Check-out Date]! Your booking ID is XXXXXXXXX.
Could you please confirm your booking details and verify your reservation? No worries, no payment will be charged—a temporary hold may be placed for verification and released immediately.
Please click this link to complete the process:
[link removed]
Please note that if the verification is not completed within 24 hours, your booking may be cancelled.
Best regards,
Emma Larsen
Comfort Hotel Tokyo Higashi Nihombashi
Reservation Department
コンフォートブランドのホテルを装った不審なメッセージ(なりすまし)が確認されました。
メールを受信されたお客様にはご不安な思いをさせてしまいましたこと、心よりお詫び申し上げます。
2026年1月21日（水）未明から、海外予約サイト「Booking.com」経由で予約されたお客様にSNS WhatsAppを通じて、クレジットカード情報入力に誘導するメッセージとリンクが届くという事象が発生しております。
当社からSNSを通じてこのようなメッセージを送ることはございません。
このようなメッセージを受信された場合は、ウイルス感染、フィッシングサイトへの誘導、不正アクセス等のリスクが高いため、添付ファイルの参照やメール本文中のURLのクリック等は行わず、即時削除していただきますようお願いいたします。
■実際にお客様に送られた不審なメッセージ
*Confirm Your Reservation*
Hello [Guest Name],
Thank you for booking with Comfort Hotel Tokyo Higashi Nihombashi for your stay from [Check-in Date] to [Check-out Date]! Your booking ID is XXXXXXXXX.
Could you please confirm your booking details and verify your reservation? No worries, no payment will be charged—a temporary hold may be placed for verification and released immediately.
Please click this link to complete the process:
[link removed]
Please note that if the verification is not completed within 24 hours, your booking may be cancelled.
Best regards,
Emma Larsen
Comfort Hotel Tokyo Higashi Nihombashi
Reservation Department
【Important Notice】Regarding Suspicious Messages Impersonating Our Hotel
We have confirmed the circulation of suspicious messages impersonating Comfort brand hotels.
We sincerely apologize for any concern or inconvenience this may have caused to our guests.
Since the early morning of Wednesday, January 21, 2026, we have identified incidents in which guests who made reservations through Booking.com received messages via the social media platform WhatsApp. These messages attempted to prompt recipients to enter their credit card information by directing them to an external link.
Please be advised that we do not send such messages via social media or messaging applications.
If you receive any suspicious messages of this nature, there is a high risk of virus infection, phishing websites, or unauthorized access.
For your safety, please do not open any attachments or click on any URLs included in the message, and delete the message immediately.
■ Example of the Suspicious Message Sent to Guests
(The following is an example of the message reported by guests.)
Confirm Your Reservation
Hello [Guest Name],
Thank you for booking with Comfort Hotel Tokyo Higashi Nihombashi for your stay from [Check-in Date] to [Check-out Date]! Your booking ID is XXXXXXXXX.
Could you please confirm your booking details and verify your reservation? No worries, no payment will be charged—a temporary hold may be placed for verification and released immediately.
Please click this link to complete the process:
[link removed]
Please note that if the verification is not completed within 24 hours, your booking may be cancelled.
Best regards,
Emma Larsen
Comfort Hotel Tokyo Higashi Nihombashi
Reservation Department
アーカイブ
